Refund Policy
Last updated: August 2026
Programs (digital products)
Our transformation programs are digital products — you get full access to the plan, videos and nutrition the moment you buy, delivered through the Kahunas app. Because access is granted immediately, all sales are final and we do not offer refunds for change of mind.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our programs come with guarantees that cannot be excluded — if a product is faulty, not as described, or doesn't do what we said it would, you may be entitled to a repair, replacement or refund. If something isn't right, email admin@t1performance.com.au within 14 days of purchase and we'll work with you to make it right.
Memberships
Gym memberships are billed per our membership terms. Cancellations require 30 days' notice in writing to admin@t1performance.com.au. Holds are available on request with the dates specified.
Recovery & consult bookings
Booked recovery sessions and consultations can be rescheduled or cancelled with at least 24 hours' notice. No-shows or late cancellations may not be refunded.
Questions
Contact us any time at admin@t1performance.com.au or 0478 358 790.